If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of
**ITSO Production Support**
**Role Purpose**:
**Main Activities**:
- **Coordination of Disaster Recovery (DRE) plans** - Works with vendors/HSBC technical resources (network team, developers)/business teams to develop a plan to align with scheduled Disaster Recovery dates. Also provide support during HSBC and Vendor DREs
- **SCOTT (Service Continuity Testing Tracker) -**coordinating/performing and documenting the periodic disaster recovery exercise
- **Service Reviews** - periodic service reviews to confirm details documented in Service Now since last review, and get signoff from business owner if necessary
- **Application Reviews** - periodic service reviews to confirm details documented in Service Now since last review, and get signoff from business owner if necessary




- **TRMF (Technology Resilience Maturity Framework)** - perform Vulnerability Assessment to identify areas of resilience improvements in cooperation with the business, documented in HOOP
- **AMRP (Assisted Manual Recertification Program)** - periodic review to maintain access for business users
- **IDAM (Identity and Access Management) Exceptions** - periodic review of exceptions to be raised for user access
- **CR Reviews** - Checking Change Requests for quality and no negative impact to ICE scores
**Qualifications Required**:
**Mandatory**:
- Degree in Computer Science or IT related disciplines
- Strong English skills are a must
- 5+ years of software development/deployment/support experience
- 2+ years of Java / UNIX software development experience a plus
- Knowledge of tools such and Jira, Confluence, Visio a plus
- Experience with communication to clients, business partners, and management a plus
- Experience with presentations, facilitation of meetings, etc. a plus
**Lenguage Level**:
- English level -Advanced Conversational +C1
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.
**Issued By HSBC

📌 Itso Production Support (Azcapotzalco)
🏢 HSBC Global Services
📍 Azcapotzalco