Job Function: Software & Cloud The role:
We look forward to learning more about you and exploring how, working together, we can build an outstanding team!
We are thrilled to announce an opportunity as:
**Software Vendor Operations Specialist**
** SoftwareOne**
Scope: Full-time | Software & Cloud Marketplace Delivery | Location: MX City
This role is hard-working and focused about internal and external customer service and support.
**How a Day-To-Day would look like in this role**:
- Quotations: Request quotes from publishers and ensure timely delivery.
- Handle a high volume of vendors cases.
- Organize cases and follow up with internal clients (AMS, Presales) and external vendors.
- Maintain up-to-date brands knowledge.
- Manage vendor relationships.
What we need to see from you:
- Completed Bachelor’s degree in Business Administration, International Business, Management, or related field.
- Understanding of the end-to-end process of vendor management, from request to case closure.
- Advanced English is a must (B2+).
- Excellent customer service skills, with the ability to build and maintain positive relationships with internal and external clients and stakeholders.
- Committed to process and SLA compliance.
**Desired Qualifications**:
- Knowledge of software publishers and licensing (Microsoft, Adobe, IBM, AWS.



etc).
- Customer facing experience.
**Soft Skills**:
- Problem Solving
- Sense of Urgency.
- Self-efficient work.
- Proactivity
- Strong Communication (Client Follow-up).
**Are you interested?**
We train you to take the control of your career!
Disclaimer /Please note the following:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Why SoftwareOne?:
SoftwareOne and Crayon have joined forces to become a general, AI-powered software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, the combined organization brings together global scale and local expertise to help clients reduce costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capabilities in cloud, software, data, and AI, the company empowers organizations to modernize, innovate, and unlock the full value of their technology investments.

📌 Software Vendor Operations Specialist (Polanco IV Sección)
🏢 Softwareone
📍 Polanco IV Sección