**Job Summary**
At least 1 project as a Support Engineer is mandatory the associate is expected to be proficient in analyzing issuesdefects doing Root Cause Analysis etc This is mandatory
Focus on identifying a strong Salesforce Support Engineer with a solid administration background Someone
**Responsibilities**
Strong understanding of Salesforce Setup object relationships page layouts Lightning record pages etc
Proficiency with Salesforce security and access management including permission sets profiles permission set groups and roles
Demonstrated experience providing user support and issue resolution within a Salesforce environment
Experience working in Service Now andor Jira to log and manage support tickets
L2 Support User and System Administration Mandatory with experience supporting Salesforce users at a Level 2 or higher who can troubleshoot issues manage user requests and help drive first-touch resolution
Solid Salesforce administration experience user management permissions flows troubleshooting etc
Troubleshooting Resolving user and system issues related to login access permissions reports and basic configurations
User Management Managing profiles roles permissions and sharing rules




Data Management Handling data imports deduplication and basic data integrity checks
Reporting Troubleshooting and resolving issues with reports and dashboards
Testing and Deployment Assisting with testing and deployment of Salesforce updates and releases
WorkflowProcess Managing workflows approval processes and other automation tools
Communication Effectively communicating with users and other support teams to resolve issues
Documentation Creating and maintaining documentation for support processes and solutions
Communication and soft skills are going to be essential and key requirements Mandatory
Problem Solving Evaluates and analyzes different types of information objectively to identify appropriate solutions writes fluently establishing the key facts clearly and interprets numerical data effectively
Adjusting and Driving Change Takes a positive approach to tackling work and embraces change invites feedback relating to performance and deals constructively with criticism Identifies the need for and drives change when required to achieve objectives
Focuses on Customers Understands and anticipates customer needs and takes action to provide high quality products and services to exceed expectations

📌 Salesforce Developer (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México