Hello! We are looking for a **Customer Service Specialist** in **Mexico**. Your focus is to communicate with inbound and outbound call traffic to collect on assigned client healthcare accounts. You will communicate directly with patients in a professional and helpful manner in an attempt to resolve or collect a debt, while complying with applicable **HIPAA**and other applicable regulations to ensure the company is compliant with the law.
**Position responsibilities**
- **Medical Collections**
- **Responding to telephone inquiries** (inbound/outbound), utilizing standard procedures and scripts
- **Gathering information**, performing research and resolving customer inquiries
- **Communicate appropriate options** for resolution in a timely manner
- **Inform customers/patients** about services available, and assess their needs
- **Schedule work**to ensure accurate phone coverage, prioritize calls and escalate as required
**Education and experience**
- **2 to 5 years**industry experience in **medical revenue cycle management** is required.
- **Medical experience**,



either practical or classroom knowledge needed.
- Proven **understanding**of the **medical revenue cycle**.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated** knowledge of HIPAA** rules and regulations.
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven **PC proficiency in MS Office Suite Applications**
- Fluent in **Spanish and english**
**work environment / physical requirements**
- Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
- Occasional lifting may be required up to 25 lbs.
- Must be able to be on the phone for extended periods of time
- Must be able to sit for extended periods of time with frequent bending and stooping

📌 Customer Service Specialist (Guadalajara)
🏢 Valce Talent Solutions
📍 Guadalajara