**Salesforce Support Lead Engineer - Hybrid | Monterrey, Mexico**:
**Key Responsibilities**:
- Design, build, and configure **Salesforce Service Cloud** solutions that meet complex business requirements.
- Act as a **technical SME**, guiding architecture and implementation decisions across teams.
- Develop and customize features using **Apex, Flows, Lightning Web Components (LWC)**, and **Lightning Experience**.
- Integrate Salesforce with other systems using **SOAP and REST APIs**.
- Provide **L2/L3 Support**, leading incident resolution and ensuring platform stability.
- Collaborate with cross-functional teams to ensure seamless integration and performance optimization.
- Stay updated on **Salesforce best practices** and emerging technologies to drive innovation and efficiency.
**Technical Skills Required**:
- Advanced proficiency in **Salesforce Service Cloud** (required).
- Strong experience with **Salesforce Lightning, LWC, Apex, Flows, GitHub, Copado, and Five9 CTI**.
- Experience with **SOAP and REST API integrations**.




- Familiarity with **JavaScript, LWR Framework, and Lightning Communities** (nice to have).
- Proven ability to manage **L2/L3 incidents** and support complex environments.
**Qualifications**:
- **Bachelor’s degree** in Computer Science, Engineering, or related field.
- **5+ years of experience** in Salesforce development, customization, and implementation.
- Demonstrated ability to deliver **end-to-end Salesforce Service Cloud solutions**.
- **Advanced English (C1)** - required for client interaction and documentation.
- Strong communication, analytical, and leadership skills.
**Location & Schedule**:
**Hybrid - Monterrey, Mexico**
**Monday to Friday, 09:00 - 18:00 hr**
**Benefits**:
- Competitive Salary
- 10% Grocery Coupons
- 7 Additional Paid Holidays
- Paid Leave (graduation, marriage, paternity, illness)
- Medical Insurance
- Life Insurance

📌 Salesforce Support Lead Engineer - 2688 (Monterrey)
🏢 Xideral
📍 Monterrey