Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a integral scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
- Infrastructure and Onsite Services (IOS)
Group IT - Infrastructure and Onsite Services is a global unit consisting of approximately 1200 employees and consultants in most of the Volvo Group’s locations. The mission of the IOS unit is to ensure that Volvo businesses are provided with the right end-user tools and services at agreed quality and to an optimal cost. At factories, warehouses and small sites IOS also facilitates infrastructure demand liaison and delivery execution for IT services through local presence and in partnership with global providers.
- **Onsite Americas**
- Onsite Americas is a regional function consisting of more than 100 employees and consultants in all of the Americas. This function is responsible for onsite deliveries in this region, working in close co-operation with other IOS/Solution Delivery Unit functions.
- **What you will do**:
- Onsite IT Support Specialists are assigned support tasks via ticketing system (Service NOW aka SNOW) and are expected to understand and prioritize responses. In addition to break/fix activities, IT support specialists are also expected to drive continuous improvements to IT services impacting assembly operations using our internal Volvo Production Systems (VPS) methodologies. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results.



The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, work overtime, and most importantly work as a team.- Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
- Become a well-rounded member of the onsite team by being able to perform multiple functions within the group..2nd level support functions.
- Work within the guidelines and routines defined for the service or On Behalf Of (OBO) assignment.
- Drive the identification and escalation of problems in supported services and solutions.
- Secure preventive maintenance and pre-checks to keep quality of services.
- Follow cyber-security requirements and raise security issues were discovered.
- Contribute to knowledge management and the documentation of errors and known workarounds.
- Execute time critical support of industrial IT solutions
- Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Use delegated authority from global operations teams to manage local infrastructure solutions
- Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations.




- Have a good understanding of Apple and Android cellular devices for configuration and support.
- Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remote
- Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
- Image & configure new and existing machines to end-user expectations.
- Ability to produce documentation for Knowledgebase solutions
- Tickets are assigned to Onsite IT Support Specialists; prioritization is always towards IT issues on the factory floor.
- Continuous improvements are a focus of the team. We use Kaizen’s to drive those improvements- **
Expected Schedule**- Standard working hours of 8 am to 5 pm, Monday through Friday. This is 100% an onsite position.
- Depending on business conditions/demand, working hours may include overtime and on-call responsibilities.
- Some travel required.
** Who are you?**:
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:A dedication to delivering customer value
- Ability to build effective relationships
- Strong communication skills; must be **_proficient_** in oral and written communication in **English**
- The ability to work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
- Open to change and enjoys the challenge of unfamiliar tasks
- Broad IT background-
- **Physical demands**- Moving of printers and computers up to 50 lbs.
- Ability to work on, around, and under furniture within the office-
- **
Education Required**
- Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education,

📌 Senior Support Specialist It (Monterrey)
🏢 Volvo Group
📍 Monterrey