Mstar seeks a Senior CS & AI Ops Specialist to bridge frontline CX with AI Product/Engineering teams in Mexico City. The role focuses on mapping SOPs, analyzing conversation logs, and refining AI bot prompts and fallback logic.
Adecuado candidates bring 3–5 years in CX Ops or Fintech, a semi-technical mindset, and fluency in English and Spanish to collaborate with software engineers and QA teams.
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📌 Senior CX & AI Ops Specialist: Fine-Tune Bots & SOPs (Ciudad de México)
🏢 MStar
📍 Ciudad de México
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