BMC Helix, the AI-native engine powering leading IT organizations, is seeking a Problem Management professional to support the stability of SaaS solutions. You will lead structured RCA efforts, analyze incidents, and collaborate with R&D;, SaaS Operations, and Technical Customer Support to drive permanent improvements.
This role requires clear, customer-facing RCA documentation, status tracking, and the ability to escalate when needed.
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📌 RCA & Problem Management Analyst – SaaS Ops (Centro)
🏢 BMC Helix
📍 Centro
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