Pyramid Consulting, Inc is seeking an IT Chat Support agent to assist users with basic IT issues. This entry-level role provides L1 support, answers common questions, and documents interactions in the ticketing system.
Fluency in English is mandatory, and familiarity with SLA/KPIs and customer satisfaction metrics helps ensure timely resolutions. The position is based in Mexico City, with full-time hours.
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📌 Entry-Level IT Chat Support Specialist (Ciudad de México)
🏢 Pyramid Consulting
📍 Ciudad de México
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