We are seeking a highly skilled and customer-focused Customer Service Rep to join our Team.

The Customer Service Rep will provide exceptional service to customers via phone, email & chat, providing quote, pricing, products information and order status to customer and ensuring customer satisfaction.

Key Responsibilities

- Respond to customer inquiries, concerns and complaints in a timely and professional manner.
- Provide accurate information about products, pricing, status of orders and follow ups.
- Accurately enter customer purchase orders in the system.
- Follow ups on open order, lead times and ship dates.
- Communicate effectively with customers, colleagues and management.
- Active listening to understand customer needs and concerns.




- Accurately document customer interactions in CRM Software.
- Resolve issues efficiently, escalating complex problems to senior team members or management.
- Prepare shipping documents for international orders.

- Bachelor's degree completed: business administration, logistics or related field.
- Bilingual (English & Spanish).
- Excellent communication and interpersonal skills.
- Person with a high sense of responsibility.
- Focused on results.
- 1 year of work experience in the manufacturing industry.
- Willing to travel.

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📌 International Customer Service Rep (Tijuana)
🏢 Cardinal Pintura Y Polvo
📍 Tijuana