HCLTech is hiring a Service Desk Analyst (L1) in Zapopan, Jalisco, Mexico. The role requires fluent English and Spanish and will be the first point of contact for end users, providing technical support via phone, email, chat, and video calls.
You will diagnose and resolve hardware, software, network, and remote access issues, document requests, and escalate complex problems to Level 2/3 while ensuring SLAs are met. Experience with ServiceNow and Active Directory is preferred.
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📌 Bilingual Service Desk Analyst (EN/ES) - IT Support (Centro)
🏢 HCLTech
📍 Centro
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