A integral manufacturing company and leader in adhesive label materials and packaging solutions is looking for a Bilingual Customer Service to join its team.

REQUIREMENTS

- Completed Bachelor's degree in Business Administration, International Business, Industrial Engineering, or a related field.
- Minimum 2 years of experience in Customer Service or B2B Customer Support.
- Strong customer service and communication skills.
- Experience managing customer inquiries, order processing, and issue resolution.
- Intermediate conversational English (required), as you will communicate with global customers.
- Intermediate Excel skills.
- Experience with Salesforce (preferred).
- Organized, proactive, service-oriented, and detail-oriented.

RESPONSIBILITIES

- Manage the complete sales order process from order entry to final delivery.
- Collect, verify, and process customer order information.




- Communicate with customers to provide order updates and resolve inquiries or complaints.
- Maintain accurate customer information in Salesforce (CRM).
- Follow up on payment records and documentation.
- Coordinate with internal departments to ensure timely and accurate order fulfillment.

WHAT WE OFFER

Salary: MXN $20,000 - $25,000 (based on experience).

100% payroll registration.

Benefits above the legal requirements:

- 20 days of Christmas bonus (Aguinaldo).
- 50% vacation premium.
- 8% savings fund.
- 10% grocery vouchers.
- Life insurance.
- Major Medical Insurance.

Schedule: Monday to Friday, 8:00 a.m. to 5:30 p.m.

Location: Periférico Blvd. Manuel Ávila Camacho, Tlalnepantla, Estado de México.

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