Turtle Trax S.A. is seeking a hands-on Salesforce Support Engineer with 8+ years in IT and 4+ years of Salesforce experience to join our ITES support team. This hybrid role covers Saltillo/Monterrey with on-call duties and SLA-driven support.
You will own L2/L3 incidents, perform RCA, debug Apex/LWC/VF, and coordinate deployments while collaborating with API and middleware teams to resolve production issues.