NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

All candidates are required to be shift‑versátil. Night, weekend, and/or holiday work will be required. Overtime may also be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long‑term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities

- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a 24x7x365 call center environment.
- All candidates will have to be shift‑flexible, working nights, weekends, and/or holidays. Account‑specific training is conducted during day shift hours, regardless of assigned shift.
- Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech. Incidents may include workflow issues, application errors, user access, and functionality.
- Track and document appropriate comments, and close or elevate the incident tickets in a timely manner.




- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8‑10 hour period with scheduled breaks.
- Ensure a quiet, private workspace with high‑speed, wired internet.
- Travel up to 10% of the time if required.
- Lift up to 25 lbs if needed for equipment setup.
- Have a working cell phone for manager communication and Two‑Factor Authentication.

Basic Qualifications

- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
- Minimum of 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.

Preferred Skills

- Experience in a call center environment.
- Demonstrate a service philosophy in all interactions with clinicians and colleagues.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills (both verbally and in writing).
- Strong listening capabilities to fully understand caller’s needs/requests.
- Exceptional ability to work optimally in a fast‑paced environment.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. 1099 or corp‑2‑corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‑status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case‑by‑case basis. Please email for assistance.

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📌 Remote technical support agent (Centro)
🏢 Ntt Data North America
📍 Centro