the adecuado candidate has a strong background in personal injury case management, excellent leadership and coaching skills, and the ability to thrive in a fast-paced, remote environment.

schedule: full-time (40 hours per week)

hours: monday-friday, 8:30 am to 5:00 pm est

location: remote

key responsibilities

team training & development

- train and onboard newly hired case managers.
- provide ongoing coaching, guidance, and development for existing team members.
- reinforce best practices, firm procedures, and quality standards.
- serve as a subject matter expert for case management processes and workflows.

quality assurance & case auditing

- conduct routine audits of active case files to ensure accuracy, compliance, and proper documentation.
- review individual cases and team performance to identify areas for improvement.
- ensure adherence to firm policies, procedures, and quality standards.
- escalate issues and provide recommendations for corrective action when necessary.

performance monitoring & operational support

- review kpi reports, scorecards, and operational metrics to monitor team performance.
- identify overdue tasks, bottlenecks, and workflow issues.
- hold team members accountable for meeting productivity and quality expectations.
- assist leadership in implementing performance improvement initiatives.

workload management

- help coordinate staffing and workload distribution across case management pods.
- assign floaters and support resources to teams experiencing increased workloads.




- ensure proper case coverage and operational efficiency across the department.

process improvement

- identify workflow inefficiencies and recommend process enhancements.
- assist with maintaining and updating shared resources, including provider directories and internal databases.
- support special projects and operational initiatives aimed at improving team performance and client outcomes.

required qualifications

- minimum 3 years of personal injury case management experience .
- strong understanding of pre-litigation personal injury case handling.
- experience managing a high-volume caseload and coordinating multiple priorities simultaneously.
- excellent leadership, coaching, and mentoring abilities.
- strong analytical skills with the ability to review reports, metrics, and performance data.
- exceptional organizational, communication, and problem-solving skills.
- ability to work independently in a fully remote environment.
- proficiency with case management software and microsoft office applications.

why join us?

join a high-performing legal team where excellence, accountability, and continuous improvement drive everything we do. This role offers the opportunity to make a meaningful impact by mentoring team members, improving processes, and helping ensure outstanding outcomes for both clients and the firm. If you are a seasoned personal injury case manager ready to take the next step into a leadership-focused role, we would love to hear from you.

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🏢 Solvo Global Careers
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