Remoto: Teletrabajo

About the Role As part of our ongoing commitment to excellence and general talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide. based, technology-driven company operating at the intersection of education and healthcare, leveraging advanced AI solutions to support individuals facing complex and debilitating disorders.The Customer Support Agent will be the primary point of contact for inbound leads, current clients, and the general public — handling calls, emails, and community engagement with professionalism and care. Full-time, remote positionMonday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET)Answer inbound calls from leads, current clients, and the general public using available scripts and guidelinesReach out proactively to new registrants for check-ins and onboarding supportSupport customer retention through consistent,



high-quality follow-up and relationship managementBasic Technical SupportProvide first-level technical support using troubleshooting guides available in the CRMCRM & Tools UsageUse Salesforce and TalkDesk to log all interactions, manage follow-ups, and maintain accurate recordsEnsure consistent and complete data entry across all communication channelsWork within established CRM workflows, collaborating with the internal CRM specialist on backend needsProven experience in a customer-facing support or client services role~ Working knowledge of Salesforce~ Native or near-native English (spoken and written) — clear phone presence is essential~ 3+ years of experience in Customer ServiceFamiliarity with Salesforce or similar CRM toolsExperience working with remote teamsGlobal Exposure – Work with international clients across education and healthcareStability & Support – Employed by Adlecta with structured HR and operational backingCareer Growth – Opportunity to grow into senior operations or team lead roles

📌 Customer Service Representative (Full-Time) (México)
🏢 Adlecta
📍 México