I’m helping Soutec LLC find a top candidate to join their team full-time for the role of Level 3 Engineer .You will drive infrastructure reliability and mentor technical teams to deliver impactful solutions.Compensation:Provide your expected compensation while applying.Location:Remote (for Mexico, Colombia, Ecuador, Argentina, Peru, Chile, Venezuela, Paraguay, Costa Rica residents)Mission of Soutec LLC:"The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment."What makes you a strong candidate:- You are an expert in IT infrastructure.- You are proficient in Warehousing, Technical maintenance, Technical documentation, Standard operating procedures (SOP), Root cause analysis, PowerShell.- English - Fully fluentResponsibilities and more:The Level 3 Engineer provides advanced technical expertise across infrastructure, systems, and client environments, acting as a senior escalation point for complex support issues. The role involves working directly with customers, internal teams, and partners to design, implement, troubleshoot, and optimize hardware and software solutions, balancing hands-on execution with customer communication and service reliability.



This is a full-time role that requires participation in an on-call rotation and may require travel to customer sites.Responsibilities:- Serve as the primary escalation point for Pod Leads after Level 1 and Level 2 troubleshooting has been exhausted.- Provide advanced installation, configuration, support, and maintenance for physical and virtual servers, storage, routing, switching, and firewall platforms.- Configure, administer, and optimize desktops, servers, and enterprise services such as Active Directory, DNS, DHCP, IIS, email, and authentication systems.- Diagnose system, network, and application issues.- Identify root causes and implement long-term, scalable solutions.- Manage and prioritize multiple tickets, incidents, and service requests in high-pressure environments while maintaining strong documentation.- Deliver exceptional customer service by clearly explaining technical issues and solutions to clients and stakeholders.- Provide technical consultation and engineering assistance to the Projects Team.- Analyze recurring incidents and recommend permanent corrective actions, automation opportunities, or infrastructure improvements.- Develop and maintain technical documentation, SOPs, and knowledge base articles.- Provide technical leadership by mentoring Level 1, Level 2, and Pod Leads.- Review escalated troubleshooting.- Respond to after-hours incidents and system outages as part of an on-call rotation.Job benefits:- Healthy work environment.Your potential leader:- Valeria Caro - Analista de Talento HumanoMore at Torre.Ai

📌 Windows Engineer - Local Or Remote (Ciudad de México)
🏢 Emma of Torre.ai
📍 Ciudad de México