About Reap
Reap is a general financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money movement.
Through our stablecoin-powered corporate cards, payments, and expense management tools, we streamline financial operations and help businesses scale. Our APIs enable businesses to integrate stablecoin-enabled finance into their own products and services—from issuing Visa cards to facilitating cross-border payments.
Backed by leading investors including Acorn Pacific, Index Ventures and HashKey Capital, Reap is building the future of borderless, stablecoin-enabled finance.
Your Role
We’re hiring a Senior Customer Success Manager to own a portfolio of our most strategic Reap Direct customers (web3-native and global fintech operators), while also leading cross-functional activation, upsell, cross-sell, on-time renewals,



and churn-prevention initiatives across the broader customer base.You’ll be the executive‑level partner to top accounts and the builder who designs playbooks, health models, and lifecycle programs that scale. Think: 50% strategic account leadership, 50% “full‑stack” growth and lifecycle work.
You’ll partner tightly with every team to reduce time‑to‑value, expand product usage, and translate user signal into roadmap clarity.
What You'll Do
Own and grow top accounts
Serve as primary executive partner for a portfolio of strategic web3/fintech customers; run QBRs/EBRs, map stakeholders, and drive multi‑product adoption.
Build rapport and trust with customers’ key stakeholders (CEO, CFO, CRO, Payments teams, etc.) through consultative engagement, sharing market insights and trends, and developing a deep understanding of customers’ business and operations.
Identify and pursue upsell and cross-sell opportunities across Reap's product portfolio.
Build expansion plans tied to customer outcome

📌 Senior Customer Success Manager, LATAM (Ciudad de México)
🏢 Reap
📍 Ciudad de México