Customer Service Representative | Guadalajara | On-Site
$16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance
Here's the deal
Sometimes people need help understanding a product they rely on,finding the right information, resolving an issue, or simply getting a clear answer from someone who cares.
As a Customer Support Representative, you'll be the person customers trust when they need guidance. You'll handle conversations across phone, email, chat, and online channels, helping customers with product questions, concerns, orders, returns, and account-related needs.
This role is about combining empathy with accuracy. You'll solve problems, explain information clearly, and make sure every interaction follows the right process—especially when supporting customers in a healthcare-focused environment.
If you're someone who enjoys helping people, stays calm under pressure, and knows how to turn a difficult conversation into a positive experience, you'll fit right in.
Your day-to-day
Provide exceptional customer support through phone, email, chat, Q&A; platforms,



ratings, and reviews
Understand customer concerns and research the right information to provide accurate responses
Help customers with product questions, promotions, pricing, package information, and service-related topics
Maintain detailed and accurate customer records while following required procedures and guidelines
Follow healthcare and compliance processes when handling customer complaints and sensitive cases
Escalate complex situations to the appropriate internal teams when needed
Support order fulfillment processes, including returns and customer requests
Provide clear explanations while following approved communication guidelines
Stay updated on product knowledge, company updates, and customer service processes
Manage priorities independently while maintaining quality and productivity standards
What you need
2+ years of customer service or call center experience
Strong English

📌 Customer Support Representative (Guadalajara)
🏢 Helpware
📍 Guadalajara