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Assistant General Manager

The AGM must support the GM by teaching, coaching, and leading their team while simultaneously learning the skills of growing sales, managing COGs, labor investment, and protecting the guest experience. In addition, the AGM fulfills the general manager's duties in the absence of the GM.

Understanding our REAL standards is essential for the AGM to clearly communicate and hold the team accountable. Good communication is an art that has to be constantly refined, and the AGM must be able to deliver information in a way everyone understands. Communication works both ways. Not only does the AGM have to communicate with their team, but they must also possess the ability to listen. The AGM must confidently delegate tasks, resolve conflicts with a guest or among team members, hold themselves and their team accountable, and bring their team together in a clean, safe, and well-organized environment.

The AGM must be able to perform all positions within Pica Rica.

Responsibilities

GENERAL

Support the GM




Leads team with high energy and laser focus on the guest experience.
Oversee and manage all areas of the restaurant in the absence of the GM.
Direct training of employees.
Controls costs by reviewing portion controls and quantities of preparation, minimizing waste, maximizing yields, and ensuring high quality of preparation.
Investigate and resolve complaints concerning food quality and guest service.
Manage sanitary practices for food handling, cleanliness, and maintenance of kitchen and dining areas.
Conform and supervise alcoholic beverage regulations.
Reports inventory, invoices, and daily sales.

Food Safety and Planning

Manage sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
Responsible for ensuring consistent, high-quality food prep

📌 Assistant General Manager (Ciudad General Escobedo)
🏢 Pica Rica BBQ
📍 Ciudad General Escobedo