Tasks And Responsibilities

Development of this new role since day one.
Provide technical sales support and assistance by phone, message, email, video conference and if needed, presential visit to our main distributors located in Mexico, Caribbean and LATAM.
Pre-sales and After sales support regarding our products and solutions.
Interaction and teamwork with local and HQ team.
Accurate documentation and follow of all the projects, clients, and customer visits.
Actively participate in the continuous improvement of products, processes, and tools by delivering

constructive feedback to HQ and the service manager LATAM.

Support in product trainings, roadshows, webinars, and local expos.

Requirements

Willingness to learn and develop in the solar energy Mexican sector.
Based in Merida, Guadalajara, or Mexico City, with regular travel (20%)
1-3 years of experience in the sector.
Bachelor in Mechatronic / Electrical engineering/ Renewable energy.
Master´s degree is a plus.
Basic knowledge of residential,



C&I; and hybrid.
Basic technical understanding of Solar PV and power electronics.
General knowledge of Mexican PV regulation.
Ability to handle high volume of phone calls and emails, and to prioritize information and problem solve.
Strong work ethic, teamwork, proactive, and ability to work independently, without constant supervision.
Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
Customer service and team work are a key attitudes.

Languages

Fluent in Spanish and English (written and spoken)

Company Benefits

International atmosphere
Remote work - Home office based
Versátil schedule
Law benefits
Excellent Salary

📌 SERVICE ENGINEER LATAM (Mérida)
🏢 Solis Brasil
📍 Mérida