TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services.
Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives




Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
Conduct online demonstrations to explain software functionalities to existing customers as needed
Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
Determine potential for sales opportunities and forward sales leads to the responsible teams
Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Follow up on outstanding service issues to ensure customer success
Qualifications:
Excellent oral and written fluency in Spanish & English (Required)
Fluent Portuguese is an added plus
High School diploma or GED
Associate or bachelor's degree in relevant field or equivalent work experience is preferred
1+ years prior work experience in a high-volume call-center, customer care role is

📌 Jr. Customer Support Specialist (Guadalajara)
🏢 TeamViewer Germany
📍 Guadalajara