* Advanced Diagnostics: Perform remote system debugging and resolution of
complex failures that go beyond standard protocols.
* Fleet Management: Serve as the lead internal expert for the full spectrum of
our browser-based diagnostic and fleet management platforms.
* Performance Optimization: Identify real-time bottlenecks and implement
strategic improvements to enhance fleet efficiency.
* Root Cause Analysis: Conduct thorough technical investigations into recurring
issues to ensure long-term system stability.
Strategic Escalation & Technical Leadership
* First Responder: Act as the primary technical point of contact for the Sales
and Service teams regarding critical technical hurdles.
* Incident Triage: Evaluate the severity of technical escalations and determine
when direct involvement from Engineering is required.
* Development Feedback Loop: Translate complex field data and technical
challenges into actionable insights for the development team to drive product
evolution.
Education
* Education:
A degree in Mechatronics, Electronics, IT, Systems Engineering or
similar.
Experience
* 2 years of experience, basic understanding of service or application
engineering for complex mechatronic machines. Specific experience with mobile
robots is highly preferred.
Knowledge, Skills and Abilities
* Language Skills: Good proficiency in English.
* Rapid Tool Onboarding: Proven ability to gain proficiency in new software and
browser-based analysis tools.
* Analytical Synthesis: Skilled at identifying patterns in data and translating
them into clear derivations.
* Digital Fluency: "Tech-native" mindset with zero friction when adopting new
hardware, or software-driven technologies.
* Adaptability: Comfortable shifting digital workflows without loss of
productivity.
Our Kärcher WOW-package:
We offer benefits like Saving Fund, Food Coupons, Medical & Life Insurance,
Performance Bonus, Home Office
📌 Technical Robotic Specialist for Remote Diagnosis (Monterrey)
🏢 Alfred Kärcher Se Kg
📍 Monterrey
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