Concord Servicing is a leading financial services company and full-scope loan servicer that delivers compliant, versátil, and scalable portfolio servicing solutions to loan and lease originators and capital providers — ensuring the best possible experience for their customers. We are currently seeking a driven, bilingual Commercial Loan Workout & Collections Specialist to join our team.
Position Overview
The Commercial Loan Workout & Collections Specialist plays a critical role in safeguarding the financial standing of the organization and its clients. This position is responsible for managing a portfolio of defaulted commercial loan accounts (91+ days past due), developing and executing strategies to cure delinquencies, and delivering timely, data-driven recommendations to our clients and investors.
We are looking for a bilingual (English/Spanish) professional with a proven track record in commercial collections — someone who brings sharp negotiation skills, analytical depth, and the ability to move accounts to resolution through payment plans,
settlements, or other workout strategies. If you are results-oriented and thrive in a fast-paced, compliance-driven environment, we want to hear from you.
Essential Duties And Responsibilities
Manage a portfolio of delinquent commercial accounts (91+ days past due), proactively engaging customers via phone, text, and email to achieve resolution
Apply proven negotiation techniques to cure delinquencies through payment in full, structured repayment plans, or negotiated settlements — with a measurable track record of success
Analyze credit reports and TLO reports to identify asset profiles, assess collectability, and develop accelerated collection strategies for clients and investors
Conduct skip tracing, asset investigations, and collateral reviews to support collection efforts and provide actionable intelligence
Apply all collection and negotiation activities in compliance with FDCPA, OFAC, ECOA,
📌 Commercial Loan Workout (Ciudad de México)
🏢 Concord
📍 Ciudad de México
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