Alorica is a leading provider of customer experience solutions, helping the world's most respected brands deliver exceptional service.
With operations in over 16 countries and a integral workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.At Alorica, we are driven by a passion for people - both our clients and our employees.
Our mission is simple: to make lives better - one interaction at a time.
We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.Whether you are starting your career or taking the next step, Alorica provides opportunities to learn, grow, and thrive while making a meaningful impact.As a member of our #CoolCenter, you'll work in an exciting and collaborative environment alongside a diverse team of experienced professionals who are committed to helping you grow your career.
As an Alorican, you'll enjoy a competitive compensation package, outstanding benefits, and real opportunities for growth.What we offerPREMIUM campaign:



Base salary of up to $15,500 MXN per monthUnlimited bonuses and referral rewardsTwo days off per weekLegal benefits and additional company benefitsGrocery vouchers100% paid training starting from day oneOn-site parking availableKey ResponsibilitiesProvide accurate, timely, and empathetic support to users regarding flight reservationsUse internal tools and follow established procedures (SOPs)Stay updated on policy and process changesRequest additional information when needed and offer clear solutions to ensure users feel supported and valuedRequirementsAdvanced English levelComplete documentationHigh school diploma (verifiable)Full-time availabilityDemonstrated problem-solving skillsPreferredPrevious experience in customer service or call centersStrong multitasking and computer navigation skillsAbility to work effectively in a team-oriented environmentExcellent communication skillsStrong logical and problem-solving abilitiesAbility to multitask and work with a sense of urgencyPositive, solution-oriented attitudeAbility to understand and empathize with user concerns
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📌 Customer Service Agent – English (Heroica Puebla de Zaragoza)
🏢 Alorica
📍 Heroica Puebla de Zaragoza