At FORM, we're looking for an IT Help Desk Technician to join our Global IT team. In this role, you'll be the first point of contact for internal IT support, ensuring employees have the tools, access, and technical assistance they need to work efficiently. From onboarding new hires and managing user accounts to troubleshooting Windows and macOS devices, you'll play a key role in delivering a seamless IT experience across our global organization.
This is a hybrid position based in Mexico City, requiring onsite presence up to two days per week.
Applications must include a CV/resume in English to be considered.

About FORM
FORM powers the world’s two billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM solutions include the AI-enabled task management platform GoSpotCheck, Trax’s image recognition technology, and FORM OpX, all of which activate and connect teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise.



With more than 25 years of experience, FORM supports 100,000+ global users from some of the world’s more recognizable integral brands in 45 countries.

Requirements
What You'll Do:
Provide first-line IT support by responding to internal help desk tickets and resolving hardware, software, and account-related issues.
Manage and maintain Microsoft 365 and Azure Active Directory, including user provisioning, deprovisioning, and access management.
Administer business applications such as Microsoft 365, Jira, Confluence, Zoom, Slack, and other cloud-based tools.
Prepare, configure, deploy, repair, and replace laptops, peripherals, and other IT equipment.
Support employees across global offices with technical issues, both remotely and in person.
Assist with implementing and maintaining endpoint security controls and device management processes.
Communicate planned maintenance, service interruptions, and incident updates to employ

📌 IT Help Desk Technician (Ciudad de México)
🏢 FORM
📍 Ciudad de México