About the Role
We are hiring a Customer Success Manager to support a fast-growing SaaS company serving Shopify merchants. This is a high-impact, client-facing role where you'll manage a large portfolio of customers, helping them maximize product adoption, improve retention strategies, and achieve long-term success.
You'll become a trusted advisor to customers while partnering closely with Product and Engineering teams to improve the customer experience and influence product development. This role is adecuado for someone who enjoys working in fast-paced startup environments, embraces ambiguity, and takes ownership without waiting for direction.
This is a fully remote opportunity for professionals based in Latin America with availability to work during US Pacific Time business hours.
Key Responsibilities
- Manage a portfolio of 100+ customer accounts, providing strategic guidance and day-to-day support.
- Build strong relationships with customers and serve as their primary point of contact.
- Drive customer adoption, engagement, retention,
and overall account health.
- Lead proactive customer check-ins, business reviews, and success planning.
- Respond quickly to customer questions and coordinate issue resolution across internal teams.
- Partner closely with Product and Engineering by communicating customer feedback, reporting bugs, and identifying product improvement opportunities.
- Help improve onboarding experiences, customer education, and success processes as the company continues to scale.
- Maintain accurate customer records and ensure timely follow-up on all customer interactions.
Requirements
- 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing SaaS role.
- Experience managing a high-volume portfolio of customer accounts.
- Strong relationship-building and stakeholder management skills.
- Excellent written and verbal English communication skills (C1 or C2).
- Com
📌 Customer Success Manager (Ciudad de México)
🏢 LatamCent
📍 Ciudad de México
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