Customer Master Data Analyst
Description -
Job Summary
• This role is responsible creating and maintaining partner master data. Identifies process improvements, and offers support to the sales team via Contract Administrators. Analysis information received to process or update correct partner's information.
Responsibilities
• Analise requests received to confirm information is correct to process them and be able to provide a resolution with accuracy and within SLA. Manages partner master data process ensuring accuracy, SLA commitment.
• Maintains and updates partner records information in Click&GO;, Partner portal, etc, ensuring data accuracy and completeness.
• Maintains and updates process documentation.
• Identifies areas for process improvement and works with the team to implement changes.
• Provides support to requestors by addressing inquiries, resolving issues, and assisting with partner setup related tasks.
Education & Experience Recommended
• Four-year Degree in Sales, Business Administration, Engineering any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in customer support, sales operations, sales support, people management, customer master data management or a related field.
Knowledge & Skills
• English 95%
• Administrative Support
• Customer Relationship Management
• Customer Support
• SAP Applications
• Microsoft applications
• SQL knowledge and programing ( it is a plus)
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Able to work in a changing environment
• Adaptable
• Sense of urgency
Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
Complexity
• Learns to apply basic theories and concepts to work tasks.
Disclaimer
• This job description describes the general nature and level of wor
📌 Customer Master Data Analyst (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque
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