⚠ This position is based on-site in Mexico City, CDMX. Remote work is not
available for this role.
⚠ Submitted resumes must be in English to be considered.
ABOUT US
Since 2019, Landing has redefined apartment renting with the industry's first
versátil living model. Our membership program provides consumers access to a
network of apartments in 60+ top markets with no deposits, hassles, or stress.
ABOUT THE ROLE
This is an individual contributor role focused on hands-on, day-to-day execution
— not a team management or strategic position.
Are you passionate about creating exceptional customer experiences and ensuring
smooth operations? As a Remote Operations Coordinator, you'll take full
ownership of your assigned market — ensuring every member's journey is seamless
from move-in through their next stay. You'll oversee property readiness, manage
escalations, and work proactively to deliver a world-class experience that
exceeds expectations.
ABOUT THE TEAM
Our Field Operations team is at the heart of delivering outstanding service and
ensuring every member feels at home. Collaborating with hosts and our Member
Support Team, we work behind the scenes and on the frontlines to provide
seamless operations and unmatched satisfaction for our members and guests.
This position reports to a Hub Head and works closely with our Member Support
Manager. Schedule: Monday-Friday, 8:00 AM-5:00 PM (local time of assigned
market).
WHAT YOU'LL DO
* Own market success by ensuring all units meet move-in standards before a
member's arrival.
* Lead the resolution of customer escalations with professionalism, creativity,
and a commitment to exceptional service.
* Maintain key relationships with property partners, hosts, and back-ops teams
to ensure seamless operations.
* Manage and resolve support tickets and maintenance requests in a timely
manner.
* Monitor and improve key performance metrics including NPS, CSAT, cleaning
quality, and check-in scores.
WHAT YOU'LL N
📌 Operations Associate (Ciudad de México)
🏢 Landing
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.