Your role at Dynatrace

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation

In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner,



through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.

Responsibilities

Monitor client’s critical application performance and availability.
Summarize and review performance trends in operations status meetings.
Assist client staff in the troubleshooting and root-cause diagnosis of performance issues.
Maintain and enhance dashboards and reports to meet requirements of IT and business users.
On-board additional applications for monitoring Mentor and train customers on the Dynatrace Platform and Best Practices.
Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments.
Provide regular status updates and project documentation to support efforts at customer engagements.
Assist sales team in identifying new

📌 Lead Technology Consultant (Ciudad de México)
🏢 Dynatrace
📍 Ciudad de México