About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Credit Line/Card Fraud Operations Lead is responsible for conducting reviews and investigations of Credit Line/Card partners, stores, clerks and customers to analyze fraud patterns, and implementing tactics to mitigate fraud risks, thereby protecting our customers and the company's financial assets.

Responsibilities




- Monitor and analyze transactions of "Credit Line/Credit Card" for potential fraudulent activity, ensuring compliance with the fraud prevention strategies and procedures.
- Investigate and resolve reported fraud cases from "Credit Line/Credit Card", ensuring timely and accurate documentation.
- Develop and implement fraud prevention strategies and procedures.
- Collaborate with the customer service, product, engineering and operations teams from other countries, to address and mitigate fraud risks.
- Conduct regular fraud risk assessments and provide recommendations for improvement.
- Prepare and present detailed reports on fraud trends and prevention measures when requested.
- Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
- Assist in training and educating team members on fraud prevention and detection.

Qualifications
- Minimum of 1 year of experience in "Credit Li

📌 Credit Line/Card Fraud Operations Lead (Ciudad de México)
🏢 Payjoy
📍 Ciudad de México