This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Certified ServiceNow Trainer based in Mexico.
This is an exciting opportunity for an experienced ServiceNow professional to help organizations maximize the value of their digital transformation initiatives through effective training and user enablement. In this role, you will empower end users, administrators, and business stakeholders by delivering engaging learning experiences and creating resources that improve platform adoption. You'll combine deep ServiceNow knowledge with strong communication skills to simplify complex concepts and support users throughout their learning journey. Working in a remote, collaborative environment, you will play a key role in increasing confidence, productivity, and consistency across platform usage. This position is adecuado for someone passionate about knowledge sharing, technology adoption, and helping teams succeed with enterprise solutions.
Accountabilities
- Deliver engaging ServiceNow training sessions for end users,
administrators, and business stakeholders through virtual workshops, onboarding sessions, and refresher programs.
- Act as a trusted resource for ServiceNow-related guidance, supporting users with day-to-day questions and helping them navigate platform capabilities effectively.
- Develop, maintain, and improve training materials, user guides, knowledge base articles, documentation, and learning resources.
- Assess user knowledge gaps and design targeted training approaches to improve platform understanding and adoption.
- Promote ServiceNow best practices and encourage consistent, effective use of platform features and workflows.
- Collaborate with cross-functional teams to identify learning needs and continuously enhance training programs.
- Explain technical concepts clearly to both technical and non-technical audiences through structured and accessible learning experiences.
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