Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think General, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

Operations
We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.

The Role

As a Customer Service Advisor you have a vital role in the Customer Service Department, where you are responsible for mentoring, reporting to supervisors,



as well as solving customer inquiries and problems and improving strategies and procedures

What You'll Do

Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals;
Conduct extensive research to resolve complex customer problems and assist managers and supervisors in handling escalated inquiries or complaints;
Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact;
Interact with immediate team and communicate with other departments
Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy to understand manner, and clearly articulate why a solution is the best course of action;
Interpersonal written communication skills to accurately document activity in proper business writing
Ab

📌 Customer Service Advisor (Ciudad de México)
🏢 Farfetch
📍 Ciudad de México