This role will perform a range of functions related to day-to-day accounts receivable and collection activities. Additionally, this is role will support the Australia/New Zealand region and the hours will be Sunday to Thursday from 11am to 7pm local Monterrey time.
Key Responsibilities.
Assist in preparing customer balances for monthly Direct Debit payments.
Take ownership of assigned accounts within the Teletrac Navman New Zealand and Australia ledgers. Document collection activities, schedule follow-up dates, and maintain key customer contacts in a Collection Management system. Utilize all features of the Collection Management system to collect balances and resolve disputes.
Handle customer queries and assist customers by providing statements & invoice copies as required.
Chase and collect overdue accounts, via telephone, email, and written communication. Follow standard work guidelines for pursuing past-due balances.
Work with the customer and internal personnel to make recommendations to the General Credit Control Manager for customer credit hold and disabling service.
Review customer credit requests and obtain approval from the Accounts Receivable Manager prior to submitting them to the Billing Team for posting.
Maintain positive relations with colleagues and work together in a team environment. Work with others openly and collaboratively.
Be active and engaged in team discussions, helping provide ideas and solutions.
Be proactive in problem-solving and work towards a fair and acceptable resolution.
Use good judgment when tasked with working through customer disputes.
Actively participate in Daily Management activities for the AR Department.
WHO YOU ARE (Qualifications)
2 - 5 years accounts receivable experience.
Proficiency in English with strong written and verbal communication skills, with the ability to communicate effectively at all levels.
Intermediate experience with Excel.
Experience in working with SAP is preferable.
Credit control experience advant