About Xerox Holdings Corporation

At Xerox, we make work, work For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Overview:

Lead the delivery of critical managed services operations for our clients while driving performance, efficiency, and client satisfaction. At Xerox, we’re looking for a collaborative and results-oriented leader to oversee complex service agreements, optimize operations, and build lasting client partnerships.

What You’ll Do:

Oversee the full scope of managed services contract operations, ensuring SLA and KPI commitments are consistently achieved or exceeded
Manage customer P&L;, drive margin improvement, and execute contract amendments and renewals




Lead client governance meetings, present business reviews, and deliver continuous improvement initiatives
Ensure operational teams and partners fully understand customer requirements and deliver exceptional service
Provide day-to-day support on device lifecycle management, inventory forecasting, issue resolution, vendor coordination, and more

What You Need to Succeed:

Proven experience managing service delivery operations or client-facing managed services contracts
Strong understanding of SLAs, KPIs, P&L; management, and customer relationship management
Excellent problem-solving and communication skills with a focus on continuous improvement
Ability to build strong partnerships across technical teams, vendors, and executive stakeholders
Degree, diploma, or equivalent work experience in operations, business, or a related field preferred

📌 Customer Operation Support (Ciudad de México)
🏢 Xerox
📍 Ciudad de México