Automotive Product Support Specialist - Westlake Village, CA
Must be within 100 miles of Westlake Village, CA
About Us
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
General Function
A Tier one supplier is looking for Automotive Product Support Specialists with strong technical background and hands-on expertise in vehicle systems. This role supports product litigation cases and lemon law claims by conducting vehicle inspections, researching vehicle history, evaluating case merit, and serving as a subject matter expert during arbitration and litigation proceedings.
Serving as the main research agent gathering vehicle condition from multiple internal sources to support the customers’ position related to possible arbitration proceedings
Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Specific Duties
Serve as the technical Subject Matter Expert for a domestic OEM client
Conduct thorough vehicle inspections documenting conditions, service history, maintenance, and aftermarket equipment
Prepare and submit detailed technical reports in a timely fashion
Maintain up-to-date knowledge of customers’ product lines and automotive systems
Capture clear, accurate photos of vehicle(s) and components
Participate in arbitration and litigation of cases as related to lemon law claims.
Meet established service level agreements for cases assigned
Qualifications
Experience:
Minimum of 8 years related automotive service industry experience
Current ASE certifications