Purpose Statement: Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

Key Job Accountabilities

Manages medium complexity tasks and projects, providing customers with timely feedback on status. Assist with issue escalation and resolution.
Follows and provides input into Integral IT policies and standards.
Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking, as well as contributing to continual improvement of this process.
Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control. Involved in root cause analysis and corrective actions.




All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Education/Experience Qualifications

Bachelor’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other Qualifications

Intermediate level computer skills
Intermediate level decision making and problem-solving skills
Intermediate verbal and written communication skills
Ability to write detailed correspondence, journal task progress, problem resolutions, and technical procedures
Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization
General

📌 Desktop Administrator II (Zapopan)
🏢 Plexus
📍 Zapopan