If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions
Role purpose
Manage the provision of service support to high-value Global Liquidity and Cash Management (GLCM) clients, ensuring client expectations are exceeded and that HSBC delivers a service superior to competitors. Act as a client liaison and partner with Sales, Relationship Management, Product Management, Implementations, and Operations to resolve day-to-day cash management enquiries and identify customised, competitive solutions for a dedicated client portfolio.
Key responsibilities
Be accountable for delivering Client Service excellence, effectively managing risks and issues.




Act as a GLCM consultant for a dedicated portfolio of clients.
Identify and resolve daily cash management enquiries relating to: wire transfers, ACH, cheques, commercial cards, statements, billing, reporting, receivables (e.g., Lockbox), and other core cash management services.
Resolve identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material matters.
Open daily cases to track enquiries and manage them through to resolution within agreed timelines.
Effectively manage and resolve client escalations, engaging senior management and functional partners as needed to achieve quick resolution.
Keep abreast of external factors influencing international business (economic, cultural, geographical, procedural, and regulatory requirements).
Interact with other general GLCM units, including international service teams, Senior Account Managers, Sales, Product Management, and Implementations, among o

📌 Client Service (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México