Description

Global Merchant & Network Services brings together American Express' merchant-and network-related businesses. This includes GMS, which manages the relationships with the millions of merchants around the world that accept American Express.

Within GSOP, the Field Training & Enablement team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum that includes sales skills, product, company and industry knowledge, and tools for the Global Merchant Services Field organizations. The MerchantForce Training and Enablement Director and team support the GMS Sales & Client Management (CLM) teams at integral level to increase the CRM (Salesforce) adoption.
We continue evolving the Salesforce enablement team within this GSOP and this role provides the opportunity to be part of our journey to ignite Salesforce adoption. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization,



develop and refine strategies and specific sales enablement & learning solutions while gaining exposure across GMS Field leaders.
This position will report to the Manager, MerchantForce Field Training and Enablement
The Analyst, Merchant Force Enablement for Merchant’s Salesforce platform (MerchantForce) will be a strategic partner and thought leader to the Merchant Acquisition & Client Management organizations, responsible for executing on the enablement strategy to increase adoption and engagement, provide adoption data driven insights, and add value to our stakeholders. This includes consulting with stakeholders about business priorities and needs, creating customized and value-add product effectiveness strategies & adoption metrics, and leading MerchantForce enablement efforts that drive business growth, merchant experience and productivity. This is a great opportunity for an ambitious self-starter to gain deep understanding of the GMNS organization, develop and refine strategies, and ge

📌 Analyst - Merchant Force Enablement (Ciudad de México)
🏢 American Express
📍 Ciudad de México