Job Summary
The Order Management Specialist is responsible for managing the end-to-end order fulfillment process, ensuring accurate order entry, shipment coordination, customer communication, and timely delivery of products. This role works closely with Sales, Logistics, Manufacturing, Finance, and customers to ensure seamless order execution while maintaining high service levels and operational efficiency.
Key Responsibilities

Create and manage customer sales orders in SAP.
Coordinate with plants, logistics providers, freight forwarders, and customers to ensure on-time order fulfillment.
Monitor order status and proactively resolve delivery or shipment issues.
Create shipment bookings and review shipping documentation, including Bills of Lading.
Coordinate shipment schedules with customers, carriers, and internal stakeholders.
Support payment follow-up activities and update collection status in SAP.
Prepare and manage export documentation required for international shipments.
Support credit management activities and customer account reviews.




Generate operational reports and perform issue resolution activities.
Maintain accurate records and ensure compliance with company procedures and international trade requirements.

Required Qualifications

Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain, Engineering, or related field.
2+ years of experience in Order Management, Customer Service, Logistics, Export Operations, or Supply Chain.
Experience working with SAP SD.
Advanced knowledge of Microsoft Office, particularly Excel.
Experience coordinating cross-functional stakeholders.
English proficiency (written and verbal).

Preferred Qualifications

Experience in export/import operations.
Knowledge of international trade regulations and Incoterms.
Experience handling Letters of Credit and international payment terms.
Experience in manufacturing, industrial, or integral supply chain environments.

Key Skills

Order Management
SAP SD

📌 Order Management Logisitics officer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes