Would you like to join a value-oriented company where we create water solutions that contribute to a better climate and life for people around the world?
We are seeking an experienced Associate CSSC Back Office Engineer to join our CSSC Backoffice Water Utility team. This position reports directly to the CSSC Supervisor.
This position will be based in Monterrey, N.L., Mexico. To be considered, candidates should be authorized to work in Mexico.
What is the job about?
This position will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries.
The Associate Back Office Engineer will deliver World Class Customer Experience by providing technically advanced support and applying established procedures and guidelines. The team always contribute to maintain and improve the organization´s Customer relationship.
Your main responsibilities:
Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc.
assuring the functionality of the solution in practice.
Follow up on Customer interactions within set SLA.
Process special orders and inquiries in coordination with the suppliers.
Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
Identify business opportunities and handover to external sales
Ensure customer master data is updated on portfolio of customers under their responsibility.
Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
Your background
We imagine that you have:
Bachelor’s degree in engineering (Mechanical, Electrical or Electronics preferred) or other technical discipline, or equivalent in a technical role within the pump industry or equivalent field (1 - 2 years of experience)
Must display a hig
📌 Associate CSSC Back Office Engineer (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca
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