Head of Personal Insurance Claims, LAC

Who we are

American International Group, Inc. (AIG) is a leading general insurance
organization. Building on 100 years of experience, today AIG member companies
provide a wide range of property casualty insurance, life insurance, retirement
solutions, and other financial services to customers in more than 80 countries
and jurisdictions. These diverse offerings include products and services that
help businesses and individuals protect their assets, manage risks and provide
for retirement security.

Get to know the business

The LAC Head of Personal Insurance Claims is a leadership position responsible
for the proactive management of all aspects of the LAC Personal Insurance Claims
propositions. The role serves as the technical referral point for LAC Personal
Insurance Claims team members as well as collaboration with Country Claim
leaders, LAC Personal Insurance underwriting business leaders & stakeholders to
deliver a consistent, efficient and customer centric claim proposition.




Reporting directly and indirectly to the LAC Head of LAC Personal Insurance
Claims will be the Country Personal Insurance – A&H;, Personal Lines (NonAuto) &
Warranty - claims teams.

About the role

What you need to know:

Key Responsibilities include:

* Provide strong technical Personal Insurance claim leadership across LAC
Personal Insurance Claims aimed at ensuring the best possible loss outcomes
through Total Cost of Claim management and initiatives
* Lead the team of all LAC Personal Insurance adjusters/analysts across the LAC
region, being an operation of circa (40+) employees
* Act as the LAC Personal Insurance Claims coordinator for large claims,
authorizing reserves and payments within granted authority up to $TBC and
referring over authority claim decisions to appropriate Senior Claim
leadership
* Delegate, in accordance with Authority Matrix, reserving, payment and
settlement authority to LAC Personal Insurance team members in conjunction
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📌 Head of Personal Insurance Claims, LAC (Ciudad de México)
🏢 Aig
📍 Ciudad de México