If you’re looking for a career where you can make a real impression, join our General Service Center (GSC)- HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
Senior Tech Specialist
Role purpose
An Senior Tech Specialist (MQ Specialist) role combines business-critical technology with genuine modernisation: you’ll work with IBM MQ on mission-critical platforms (z/OS, Linux, IBM i and/or NonStop), where your work has a direct impact on service continuity and the customer experience. It also offers a well-rounded technical challenge by bringing together automation and “operations as code”, observability/AIOps, and practical cyber security (patching, CVE remediation, hardening, and TLS), enabling you to reduce incidents and eliminate repetitive work through measurable improvements.
An MQ Specialist role combines business-critical technology with genuine modernisation: you’ll work with IBM MQ on mission-critical platforms (z/OS, Linux, IBM i and/or NonStop),



where your work has a direct impact on service continuity and the customer experience. It also offers a well-rounded technical challenge by bringing together automation and “operations as code”, observability/AIOps, and practical cyber security (patching, CVE remediation, hardening, and TLS), enabling you to reduce incidents and eliminate repetitive work through measurable improvements.
Main activities:

Ensure IBM MQ operations across z/OS, Linux, IBM i and/or NonStop, with a focus on security, stability and efficiency.
Drive automation and “operations as code” to reduce manual tasks and errors (scripts/playbooks/runbooks).
Standardise configurations and preventive controls (pre-/post-checks) for changes and deployments.
Implement advanced observability (metrics, logs, dashboards) and actionable alerts to reduce MTTR.
Apply analytics/AI (AIOps) for anomaly detection, event correlation and capacity forecasting.
Manage the patch/fix pack/PTF life

📌 Senior Tech Specialist (Ciudad de México)
🏢 HSBC Global Services
📍 Ciudad de México