JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:
As a JLL ServiceNow ITOM Developer you will create design, configure, and implement IT Operations Management modules—specifically Discovery, Reconciliations, Service Mapping and Cloud Management. This enables us to transform IT operations through Service Mapping and dependency visualization which automatically discovers and maps your entire infrastructure in real-time. The ITOM Developer will use JavaScript, Flow Designer, and MID Servers to integrate third-party tools, maintain CMDB health,



and optimize system performance.

What your day-to-day will look like:
- Configuration & Development: Develop, configure, and customize ServiceNow using JavaScript, Business Rules, UI Policies, and Client Scripts.
- CMDB Health: Maintain Configuration Management Database (CMDB) data integrity, normalization, and reconciliation rules.
- Implementation: Configure and deploy ITOM modules (Discovery, Service Mapping, Event Management, Cloud Management) to automate operations.
- Integration: Integrate ServiceNow with third-party monitoring tools (e.g., Service Graph, Tanium, Tenable, Intune, Jamf, SCCM) and cloud platforms (AWS, Azure).
- Troubleshooting: Configure MID Servers and resolve issues related to pattern probes, sensors, and discovery
- Platform Development: Configure, develop, and customize core ServiceNow applications (CMDB, Discovery, Incident, Problem, Change, Service Requests).
- Workflow Au

📌 Senior ServiceNow Developer (Guadalajara)
🏢 Jll
📍 Guadalajara