Se busca Account Specialist para el área de Servicio al Cliente en Impresora Donneco Internacional.
Funciones
- Execute product forecasts on customer accounts and translate forecast in to production orders to meet contractual obligations.
- Place orders with RRD plants and supplier partners using the LS2 system for all plants on the platform.
- Manage obsolescence risk on forecasts to minimize financial exposure to the company.
- Work with sales and customer to define specifications of the customer projects.
- Develop production/distribution plans and coordinate packaging design as required.
- Creates specification instructions for all plants and provides day to day directions and guidance to RRD plant and supplier contacts.
- Primary day to day contact for the customer.
- Owns all delivery commitments to the customer and works closely with the multiple plants and suppliers to ensure that RRD meets commitments.
- Manages the customer art files from receipt through revision and proofing cycle.
- On behalf of the customer,



build quotes for the production and distribution of part and components with both RRD and Supplier partners.
- Negotiate pricing to agreeable terms and work with sales to get pricing established and delivered to the customer.
- Coordinate and manage the spec/files, production, assembly, and distribution of all products with all RRD and external supplier sites.
- Develop status reporting tools and work order instructions.
- Work with cross-functional teams to insure quality, product safety, testing, environmental, and billing responsibilities are met.
- May recommend, create, and implement process improvements from file reception to invoicing and work with the customer and the billing team to reconcile and resolve conflicts
- Performs other related duties and participates in special projects as assigned

Job Knowledge & Skills
- Bachelor’s degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrat

📌 Account Specialist Customer Service representative (Reynosa)
🏢 Impresora Donneco Internacional
📍 Reynosa