Location: Mexico City (On-site)
Employment Type: Full-time

About Nysonian
Nysonian builds the next generation of integral lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.

Our Fast-Growing Portfolio Includes:
- NOBL Travel — redefining modern travel with design, durability, and performance
- FLO Pilates — bringing Pilates into homes and wardrobes globally

With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.

Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership

About the Role
The Quality Assurance Specialist owns the quality layer of our customer experience operation. This means more than reviewing tickets; you're building the system that keeps our agents sharp, our standards consistent, and our customers feeling the difference.

You'll design the QA framework, run the team that executes it,



and be the person leadership relies on to know where the gaps are before they become problems. This is a high-ownership role. You'll work directly with CS leadership to shape how we coach, evaluate, and improve across email, chat, and any other channel our agents operate in.

What You Will Do
- Own and continuously improve the Customer Service QA program by developing evaluation frameworks, scorecards, quality standards, and channel-specific assessment criteria.
- Lead quality audits across calls, chats, emails, and other customer interactions to ensure consistency in service quality, compliance, accuracy, empathy, and brand standards.
- Monitor and evaluate agent performance, ensuring fair, consistent, and objective scoring while maintaining adherence to communication guidelines, SOPs, and documentation requirements.
- Deliver actionable coaching and performance feedback, partnering with Team Leads to address quality gaps, i

📌 Quality Assurance (Ciudad de México)
🏢 Nysonian
📍 Ciudad de México