Description
Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true

At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD

Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture. We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether you’re providing the ultimate guest experience for one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other

We are currently looking for an IT Operations Specialist to join our Resortcom family

Position Summary

This position reports to the Infrastructure Manager and is responsible for maintaining and overseeing the IT operations of the contact center. This includes occasionally collaborating with the Systems Administrator in researching, implementing, and improving the IT operation and infrastructure,



ensuring alignment with business goals and objectives. Will on occasion triage 1st and 2nd level systems, network, workstation, and peripherals support to employee and client users. This role requires excellent technical knowledge, communication skills, and attention to detail.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitor and maintain the IT systems and infrastructure of the contact center, including (but not limited to):
- Microsoft AD/Entra
- DC, DNS, DHCP, WDS, MDT, etc.
- Non-Enterprise servers & services (Ticketing system, Physical Access Control (PACS))
- SIEMs and log management (NAGIOS, CACTI, Solarwinds, Graylog, etc.)
- Network Devices up to L2
- Perform routine maintenance and updates on the IT systems and infrastructure, such as applying patches, installing software, configuring settings, etc.
- Assi

📌 IT Operations Specialist (Guadalajara)
🏢 Resortcom Group
📍 Guadalajara