About the Opportunity

Medina Network Technologies (MNT) is hiring a dedicated Onsite Deskside Support Technician for a long-term assignment at a Fortune 500 electronics manufacturer’s corporate office in North Dallas. This is a contract-to-hire role with a clear conversion path: you start with a 12‑month 1099 contract, then convert to full-time W‑2 employment with benefits at Month 13, based on performance and mutual fit.
If you're an experienced deskside technician tired of hopping between clients, dispatch trips, or dead-end helpdesk roles, this is a stable, single-site, professional corporate assignment with a defined career path.

About the Role

You'll be the on-the-ground face of IT for the client’s Dallas staff. You are their first call for anything IT-related — Windows laptop issues, Microsoft 365 problems, hardware failures, new-hire setups, printer jams, MFA re-enrollments, and everything in between. You’ll work alongside the client’s remote support team, who handles higher-level escalations such as network infrastructure, servers, enterprise identity, and security incidents.




You’ll own your queue, own your escalations, and own the relationship with the users at the site.

Location & Schedule

On-site, 5 days per week, at the client’s Dallas facility (must reside within a reasonable commuting radius)
Monday–Friday, 8:00 AM – 5:00 PM Central Time
Standard US business holidays observed
No on-call rotation; no after-hours coverage unless specifically requested and paid at a premium

What You’ll Do Every Day

Act as the first point of contact for all walk-up and dispatched IT tickets at the site
Support Windows 10/11 laptops: imaging, re-imaging, drivers, patching, and OS troubleshooting
Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint client), VPN clients, and MFA re-enrollment
Perform hardware swap-outs: laptops, docking stations, monitors, keyboards, mice, and headsets
Support printers and multifunction devices, including driver installs, queues

📌 Onsite IT Deskside Technician (Ciudad General Escobedo)
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