Key Responsibilities:
Carefully listen to and assess the AI bot's voice to ensure it follows scripts accurately and sounds natural, with the right tone and emotion. This will be a big part of your day.
Perform thorough checks on how the AI bot interacts, making sure it meets our quality standards and pointing out areas for improvement.
Provide feedback and guidance to our external voice actors to help their recordings sound more natural and engaging.
Work closely with Product Delivery to share your feedback on the bot's voice and overall performance. Complete your testing and evaluation tasks on time.
Depending on the team's needs, you might help manage and give basic direction to external voice actors.
Occasionally, you might record your own voice for testing and development purposes.

Qualifications:
1-3 years of professional experience.




Demonstrated experience in a call center environment, understanding call flow and customer interactions.
Experience supporting scripts or evaluating voice quality.
Strong attention to detail and a keen ear for nuances in voice and language.
Excellent communication and feedback skills.
Ability to work independently and as part of a team.

Nice to Have:
Familiarity with basic NLP/LLM concepts.
Previous experience in collection or telemarketing (at least 1 year), which can provide valuable insight into natural conversational flow and customer interaction.

A Big Plus:
Linguistic or computer science background.
Project experience related to LLMs.

📌 Quality Assurance Analyst (Miguel Hidalgo)
🏢 AI Rudder
📍 Miguel Hidalgo