We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a integral workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge
Build a meaningful engineering discipline,



combining software and systems know-how to develop engineering solutions to technology operations problems. We focus on maintaining service stability by triaging and resolving incidents, restoring services quickly, and providing clear communications to stakeholders. In partnership with software development and infrastructure team, we also enhance existing systems, maintain reliable infrastructure, and reduce toil through automation. Our team is founded on critical technology skills, problem solving and excellent communication. Your contribution will be as a player/coach, bringing your technical experience and hands on expertise as well as your leadership skills.

The Role
Responsibilities
Service support & incident management
Monitor and support production services, responding to incidents and service requests within agreed SLAs.
Perform initial triage (logs, monitoring, data checks), identify likely causes, and implement workarounds/fixes within your control.
C

📌 Production Support Specialist (Ciudad de México)
🏢 Synechron
📍 Ciudad de México